Refund policy

Mushroom Compadres Refund Policy
Effective Date: 01.04.2025

 

1. Introduction
At Mushroom Compadres, part of Fazenda Compadres Lda, we pride ourselves on the quality of our functional mushroom supplements. This Refund Policy applies to purchases made through our online shop in Portugal and is designed to clearly explain your rights and our obligations in accordance with EU and Portuguese consumer protection laws. Please note that this policy supplements, but does not replace, the statutory rights you enjoy under these laws.

 

2. Products Covered by This Policy


Our refund policy applies to all functional mushroom supplements, including:

  • Mushroom tinctures
  • Mushroom chocolate bars
  • Mushroom coffee
  • Hot chocolate with mushrooms

These products are available both as one-off purchases and as subscriptions.

Excluded Products:

Refunds for our food products made solely for enjoyment—without the functional mushroom benefits—are subject to different conditions. This category includes items such as:

  • Koji chili oil
  • Soy sauce
  • Oyster escabeche

For these excluded products, the standard 14-day refund window applies. Refunds will only be accepted if the product is unopened and undamaged.

 

3. Eligibility for Refunds

Functional Mushroom Products Refunds:

You have up to 60 days from the date of purchase to request a refund on eligible functional mushroom products. This extended window applies even if the product has been partially or fully consumed.

Excluded Products Refunds:

For the items listed under excluded products, refunds can be requested within 14 days of purchase, and only if the product remains unopened and undamaged.

 

4. How to Initiate a Refund Request

Contact Method:

Please email your refund request to:

orders@mushroomcompadres.com

Required Information:

Include the following details in your email:

  • Your order number
  • A brief description of your concern or the reason the product did not meet your expectations

Response:

We will acknowledge your email and provide any further instructions needed to process your refund request.

 

5. Refund Processing


Method:

Approved refunds will be returned to the original payment method used for the purchase.

Processing Time:

Refunds will be processed within 2-4 working days of approval.

 

6. Return Shipping and Fees


Opened/Used Products:

If a product has been opened or used, you are not required to return it.

Order Cancellations (Accidental Orders):

For items that remain unopened and unused, if the order was placed by accident, we will reimburse the shipping fees.

Damaged or Incomplete Products:

For returned items that are damaged or incomplete, the reimbursement amount is subject to our assessment and discretion.

 

7. Compliance and Statutory Rights
We are committed to ensuring our refund policy complies with all applicable EU and Portuguese consumer protection laws. In particular:

Withdrawal Rights:

While our refund policy extends to 60 days for functional mushroom products, your statutory right of withdrawal under EU law remains unchanged.

Legal Compliance:

We have structured our refund policy to align with both EU directives and Portuguese law. If any provision of this policy conflicts with mandatory statutory rights, the statutory rights shall prevail.

 

8. Communication

Any updates to this Refund Policy will be communicated by email and will be posted on our website. It is recommended that customers review this policy periodically to remain informed of any changes.

 

9. Contact Us

For any questions or further clarifications regarding this Refund Policy, please contact us at:


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mushroomcompadres.com.